M77 Terms & Conditions – The Complete Guide for Members

1Definitions & Introduction

M77 (hereinafter referred to as the "Platform") is an online Sports Betting and gaming service operated for members in Bangladesh. Through m77, you can enjoy Sports Betting, fish games, casino games, and e-sports.

The definitions of key terms used in this document are provided below:

• "Member" — Any individual who holds a registered account on m77.
• "Bet" — Any bet or wager placed on the m77 platform.
• "Bonus" — Promotional or reward funds granted to a member by m77.
• "Wagering Requirement" — The requirement to wager a specified amount before bonus funds can be withdrawn.
• "KYC" — Know Your Customer: the identity verification process.

These Terms & Conditions may be updated at any time. Any changes will be posted on the site, and continued use of the platform after the updated terms take effect will constitute acceptance of the new terms.

2Account Registration & Eligibility

To open an account on m77, you must meet the following requirements:

• You must be at least 18 years of age.
• You must open an account in your own name using your accurate personal information.
• An account must be verified using a mobile number or email address.
• No individual may hold more than one account.
• Creating an account using another person's information is strictly prohibited.

If any information provided at registration is found to be incorrect or false, m77 reserves the right to cancel the account at any time. A national ID or other valid identity document may be requested during the KYC process. Failure to provide this information may result in withdrawals being placed on hold.

3Deposit & Withdrawal Policy

Deposits and withdrawals on m77 can be made via bKash, Nagad, and Rocket. The following rules apply to all payment transactions:

• Minimum deposit: BDT 100.
• Minimum withdrawal: BDT 500.
• KYC verification must be completed before withdrawals can be made.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Withdrawals must be made through the same payment method used for the deposit.
• Deposits will not be refunded in cash or by cheque under any circumstances.

If a withdrawal is delayed or stuck for any reason, contact our support team immediately. If suspicious activity is detected on an account, m77 may place the withdrawal on hold pending verification.

4Betting Rules

The following rules apply to all betting activity on m77:

• Once a bet has been placed, it cannot be cancelled or modified.
• If an event is cancelled, the stake for that bet will be refunded.
• M77 reserves the right to void any bet where incorrect odds were displayed due to a technical error.
• M77 is not liable for any bets that fail to register during live betting due to network issues.
• Placing coordinated bets from multiple accounts on the same event is prohibited.
• M77 reserves the right to set maximum limits on any bet.

In all disputes, m77's server logs and records shall be treated as final and conclusive evidence. Any complaints regarding betting results must be submitted to support within 72 hours of the result being published.

5Bonus & Promotional Offers

M77 offers a variety of bonuses and promotions for both new and existing members. The following rules apply to all bonus usage:

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus carries a specific wagering requirement — typically 5 to 20 times the combined deposit and bonus amount.
• Bonus funds cannot be withdrawn directly.
• Expired bonuses will be automatically forfeited.
• Taking advantage of the same promotion more than once is prohibited.
• M77 reserves the right to modify or discontinue any promotion at any time.

6Prohibited Activities

The following activities are strictly prohibited on m77:

• Placing bets using bots, scripts, or any automated software.
• Collecting bonuses from multiple accounts.
• Stealing or misusing another member's account credentials.
• Exploiting any bug or vulnerability in the platform for personal gain.
• Conducting money laundering or any suspicious financial transactions.
• Participating in match fixing or manipulation of any sporting event.
• Attempting to hack or compromise the m77 system.

Any such activity, once detected, will result in immediate account closure. The account balance may be forfeited and legal action may be taken if necessary.

7Account Suspension & Closure

M77 may suspend or permanently close any account under the following circumstances:

• In cases of Terms & Conditions violations.
• KYC verification has not been completed.
• The account has been inactive for an extended period (inactive account).
• At the member's own request.
• During investigation for security-related reasons.

Members may also close their account at any time by contacting support. Any available balance should be withdrawn before the account is closed.

8Responsible Gaming Policy

M77 believes that betting is entertainment, not addiction. We encourage all members to play responsibly. The following safeguards are available on the Platform:

• The ability to set your own deposit limits.
• Self-Exclusion: Option to temporarily disable your own account for a set period.
• Access to betting history and spending statistics.
• If suspicious activity is detected, m77 will automatically send an alert.

If you or someone you know shows signs of gaming addiction, don't wait — contact our support team or Responsible Gaming Visit the page.

9Dispute Resolution Process

If a member has a dispute regarding a betting outcome or transaction, the following process must be followed:

• Step 1: Submit a complaint to support via live chat or email within 72 hours of the incident.
• Step 2: The m77 team will review server logs and respond within 3 business days.
• Step 3: If unsatisfied with the resolution, members may escalate the matter to a higher authority.

In all disputes, m77's server data and transaction records shall serve as the final and conclusive evidence. Legal disputes will be handled in accordance with applicable law.

10Amendments & Enforceability of Terms

M77 reserves the right to partially or fully update these Terms & Conditions at any time. When changes are made:

• Notifications will be posted in the site's announcement section.
• Registered members may be notified by email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

If any part of this document is found to be invalid or unlawful, the remaining provisions shall remain fully in effect. The English version of these Terms & Conditions is authoritative; however, in the event of any dispute, m77's interpretation shall be considered final.