M77 Privacy Policy – Our Commitment to Protecting Your Data

1Scope and Applicability

M77 (m77.plus) is an online Sports Betting and gaming platform serving members in Bangladesh. We understand how valuable your personal information is, which is why this Privacy Policy clearly explains what data we collect, why we collect it, how it is stored, and what rights you have.

This policy applies when you:

• Visit the m77.plus website.
• Download or use the m77 app.
• Register or log in to m77.
• When you use betting, gaming, or any other service.
• Contact our support team.

If you do not agree with this Privacy Policy, we ask that you refrain from using m77's services. If you have any questions, feel free to contact us directly.

2What Data We Collect

M77 only collects information that is necessary to operate the platform and improve your experience. Details are provided below:

3Purpose of Data Collection

M77 uses your information only for the specific purposes listed below and for nothing else:

• Account management: To complete registration, login, and KYC verification.
• Transaction Processing: To process deposits and withdrawals accurately.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To deliver a personalized experience tailored to your preferences.
• Contact: To send important updates, bonus offers, and support messages.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Responsible Gaming: To detect problematic gaming behaviour and take appropriate protective measures.

Your consent is obtained before any marketing messages are sent. You may request to opt out of marketing communications at any time.

4Data Sharing Policy

M77 does not sell your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment Service Providers: Necessary data is shared with bKash, Nagad, and Rocket to process transactions. These providers are also bound by their own privacy policies.
• Technology Partners: Technology companies engaged to operate the platform have access only to the data necessary for their role and are bound by confidentiality agreements.
• Legal authorities: We may be required to share data with regulatory bodies under court order or legal necessity. In such cases, we will notify you in advance wherever possible.
• Business Changes: If ownership of m77 changes, your data may be transferred to the new owner, but this policy will continue to apply.

5Cookies & Tracking Technologies

M77 uses cookies to enhance your browsing experience and ensure the platform functions properly. The types of cookies we use:

• Essential cookies: The site cannot function properly without these. They are used to remember your login session, language preference, and similar settings.
• Functional cookies: Saves your preferences and settings for a personalized experience.
• Analytics Cookies: Used to understand which parts of the site receive the most traffic. This data is analyzed in aggregate and is not used to identify individuals.
• Security Cookies: Used to prevent unauthorized access and fraud.

Most browsers offer built-in cookie controls. However, disabling essential cookies may cause certain site features to stop working. m77 does not use third-party advertising cookies.

6Data Retention Period

M77 retains your information for the following periods:

• Active Accounts: Full data is retained for as long as the account remains active.
• Closed Accounts: For legal and regulatory reasons, certain data may be retained for up to 5 years after account closure.
• Financial transaction details: Retained for a minimum of 7 years in accordance with anti-money laundering regulations.
• Support Contact: Retained for 2 years from the date of last contact.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

7Your Rights

As an m77 member, you have the following rights:

• Right to Access: You can request to know what information m77 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to object: You may object to marketing communications or certain types of data processing.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We will aim to respond within 30 business days.

8Children's Privacy

M77's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Age is verified through the KYC process.
• If we become aware of any minor holding an account, it will be closed immediately and any collected data will be deleted.

If a parent or guardian believes their child has created an account on m77, please contact our support team immediately.

9Policy Changes

M77 may update this Privacy Policy at any time. When changes are made:

• The last updated date on this page will be revised accordingly.
• Registered members will be notified via SMS or email of any significant changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

10Contact

For any privacy-related questions or concerns, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the site.
• Response Time: Typically within 24 to 48 hours.

We take every complaint seriously and make every effort to resolve it promptly.